Note

Please expect minor shipping delays due to current global coronavirus outbreak.

Delivery

We aim to ship out the majority of products within 2 days on receival of order. All orders are shipped from our warehouse in Europe, Japan or US. We send most our packages via couriers and we attempt to find the most competitive delivery charges. The delivery time depends on the destination. You can find an estimated guideline for global delivery time:

• America, Europe, Oceania: 2–3 weeks
• Taiwan, Hong Kong, Macau and rest of Asia: 1–2 weeks
• China Mainland: orders not accepted

If you did not receive your package in these time frames, please email us。

International shipments may be subject to import duties and tax. Additional charges must be at the customer’s expense. The Type has no control over these charges and accepts no responsibility for any additional international costs. Should a parcel be send back to us as too many attempts were made by other courier such as FedEx, UPS or DHL additional charges will apply and a return postage cost will incur.

Payment

All transactions are processed via Stripe (inc. AliPay) and PayPal. We accept all major credit cards in pound sterling.

Returns

Products may be returned if you notify us via email within 7 days of receipt of product. Products must be returned undamaged and in the state in which they were sent. You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. The Type is not responsible for the loss or damage of any returned product. Upon satisfactory receipt of the returned goods we will refund your payment within 7 days minus the costs of initial shipping and packing charges.

Damage

If your product is received damaged in the post, please notify us immediately (preferably with photographic evidence) and retain the product and packing and we will contact the courier company who will be responsible for addressing and compensating the damage claim.